In this article, learn how to connect Salesforce to Breadcrumbs and use it as a source when creating your scoring model.

What this integration does

Adding Salesforce to Breadcrumbs makes it easy to analyze and score your email lists by matching your contact and company properties with events and activities your subscribers do on your website and/or via email.

  • Easily find and select the right contact and/or company property to add to your scoring model
  • Automatically update the existing scoring field on Salesforce or create a brand new one directly from Breadcrumbs
  • Get granular data at the category level and get comprehensive insights into your list
  • Sort and score your lists according to Breadcrumbs' unique co-dynamic scoring system and find the best prospects to reach out to quickly close deals

Additionally, when adding Salesforce to Breadcrumbs as a secondary source, you'll be able to enrich the information in your primary source further to create an even more powerful scoring model.

What you'll need

  1. A Breadcrumbs account
  2. A Salesforce account

How to set up the integration

Connect Salesforce from Users Settings > Connections

To connect Salesforce to Breadcrumbs, navigate to the main dashboard of your User Settings page by clicking the gear icon (⚙️). Then, select Connections and click "Add source." You'll be asked to select a platform you want to connect to. In this case, choose Salesforce.

Connect main source | Breadcrumbs

When you click Salesforce, you'll be able to choose a connection from the ones you have permissions for. Then, click on it to connect the one you need.

Once you select Complete Configuration, you're all set. You can check all your connections from the User Settings page > Connections.

Note: when connecting a Salesforce instance to Breadcrumbs from User Settings > Connections, you'll be able to add it to one or more Workspaces.

Connect Salesforce from Workspace Settings

From the Workspace Settings page, click on "Add Source."

Follow the procedure outlined here to connect Salesforce to Breadcrumbs.

Note: When connecting a Salesforce instance from Workspace Settings, you'll only add it to the current Workspace. However, you'll be able to add the same Salesforce instance to another Workspace from User Settings > Connections.

How to use this integration

To create your scoring model, go to Scoring Models and click "Create Model."

Create New Scoring Model | Breadcrumbs

Scoring model creation consists of 3 steps:

  1. Fit model
  2. Activity model
  3. Advanced settings

For detailed instructions on creating your scoring model, please read the complete guide to creating your first Scoring Model with Breadcrumbs

1. Fit Model

Fit Categories are used to score your leads based on who they are. Use Firmographic or demographic data to identify your best leads.

Create a new Fit category by giving it a name and a weight. Then, click "Add Mapping" to use Salesforce and "Change field" to add company or contact properties in the fit activity model. Search for the field you need or browse the company or contact folders.

Fit Category Setup | Breadcrumbs

Once you select the field, you'll be able to include or exclude additional values to refine your model further.

Fit Category Additional Values | Breadcrumbs

2. Activity Model

Activity Categories are used to score your leads based on how they are interacting with you over time. An action taken today doesn't have the same value as an action taken one month ago.

Create a new Activity category by giving it a name and a weight. Then, configure the absolute decay, the interval rate (days), and min and max frequency.

Activity Category Event Configuration | Breadcrumbs

In the above example, the configuration will create five periods with three days each, and assign a score if there is/are at least one event and a max five. For each period we move back in time, the assigned score will be reduced by -10%.

Now you need to add the matching event. Pick Salesforce in the Platform field and the event you need. Next, you can set up rules to further refine your data.

 Activity Category Matching Events | Breadcrumbs

3. Advanced Settings

In this last step, we'll ask you to map your output fields so that we can add the information to your Salesforce account. Here, you can automatically update the existing scoring field on Salesforce or create a brand new one directly from Breadcrumbs.

Once you're done, click the preferred option to activate and run your model against your settings, save it as a draft, or test it against other scoring models.

Happy scoring!